I am e-mailing you to request reimbursement for our $XXX insurance deductible paid for clean-up and repair of damages to our rental home at XXX, West Valley City. On June 2nd, GHID came to turn on water to a nearby property. Instead, the GHID employee turned on the water main for a vacant property which shares a wall with our unit. The address of the vacant property is XXX. This property has been vacant (a foreclosure and now bank owned) for quite some time and when the water main was turned on, a pipe inside the unit burst. This pipe was between the walls of the vacant unit and our unit. The result was a substantial flood ruining half of the floor and some of the wall in our living room.
Our renters immediately cleaned up the water they could see and notified us later that evening. We called GHID and talked to the on-call employee that night and were assured that the water had been turned off and no further damage would be caused. We then contacted XXX at XXX Bank in Oklahoma (our contact for the vacant property) to pursue repairing the water damage since the broken pipe was clearly in the vacant unit. Though she responded to us, there was no apparent attempt to fix the pipe or repair our damages, at least in a timely matter.
Realizing that working with a bank ownership in Oklahoma was not going to be efficient, on June 4th, we contacted our own insurance company to begin the disaster clean-up process and then make the necessary repairs. The repairs and clean-up were done by XXX. All work was completed and we paid them on July 1st.
We have spent hours of time contacting different agencies and trying to arrange and repair our property. Our renters have spent a month being inconvenienced by the damage. The problem was caused by two other parties (GHID turning on the wrong water main and XXX neglecting to take care of their pipes), yet we have been the ones effected by the damage. For that reason we are seeking reimbursement for our insurance deductible, so that at least our financial burden is minimized.
Thanks for any response in this matter. If you need further documentation (pictures of the damage or copy of insurance documents) let me know.